Evolving Customer Experience

www.realitybasedgroup.com

“In my 20+ years in this industry, I have seen the world of customer experience evolve tremendously. 

Today, old and new clients alike desire to only use tools that will provide them with accurate and objective data. 

Making strategic decisions with our reality-based solutions inspires confidence that their decisions are based on the most accurate data available.

Your RBG Customer Success Team

Tim Williams 

Director of Customer Success

twilliams@realitybasedgroup.com

O: 512.649.5078 

Jake Dancy

Customer Success Manager

jdancy@realitybasedgroup.com

O: 407.502.6436 

Rae Campbell

Customer Success Manager

rcampbell@realitybasedgroup.com

O: 512.275.1367

Evolving Customer Experience.

Watch How RBG Can Make a Difference

Virtual

Reality

Training

Video

Mystery

Shopping

Written

Mystery

Shopping

On-Demand

Mystery

Shopping

Phone

Mystery

Shopping

Online

Mystery

Shopping

Social Reviews

& Brand

Management

BRINGING YOUR CUSTOMER EXPERIENCE FULL CIRCLE | OUR SOLUTIONS

Renee DeSantis 

Executive Vice President

rdesantis@realitybasedgroup.com

O: 512-275-1351 

Your RFP

Reporting Dashboard

About Us

REFERENCE LINKS

Sample Implementation PlanQuality Control: Scoring GuideOur ClientsCase Study: Rent-A-CenterCase Study: Edible ArrangementsAbout RBG and ServicesQuality Control: Change RequestReporting FunctionalityQuality Control: GuidelinesQuality Control: Shoppers